SHIPPING POLICY

Frog & Toad
ships to all 50 U.S. States. Flat fee of $6.99 for orders under $75. Free shipping for orders of $75 or more.
Most items are shipped USPS Priority within 48 hours of purchase; excluding weekends and holidays. Please contact us, via email or phone, for expedited shipping, alternative shipping providers or if you have other special requests.   Select Frog & Toad Press items have the option to ship regular USPS First Class mail in order to provide the cheapest possible shipping option to you.  

All orders are subject to verification for your protection. Suspect orders will be held until verified.
International Orders
*We apologize, Frog & Toad does not ship merchandise outside of the United States.

RETURNS
Merchandise can be returned for exchange or refund within 10 days of receipt. The merchandise must be returned in new, unworn, unaltered condition with the original packaging. Used merchandise cannot be returned for exchange or refund. No returns or refunds on sale or clearance items. Customer is responsible for paying return shipping to Frog & Toad. However, if you received the wrong item or the merchandise has a factory defect, you will be reimbursed for all shipping costs. We DO NOT accept C.O.D.'s on return items.
Please email shop@frogandtoadstore.com for a return authorization number. Merchandise returned to Frog & Toad without a return authorization number will be refused and no refunds will be issued.

OTHER SUCH AND SUCH
Please bear in mind that many of our items are hand-crafted and one of a kind. While we will make every effort to ensure that our online shop’s inventory is adjusted accurately to reflect sales of these unique objects from our physical store, we do not anticipate that this will happen perfectly 100% of the time.
If you see something you like on our website and we don’t have it listed in your size, feel free to call us. We will often be able to special order it for you and you will get it just as quickly. If you don’t see something listed on our site that you think we might have in-store, please contact us via email or phone. It may not be listed but we’d be happy to do an order over the phone and get it shipped out to you. We are definitely shooting for perfection and customer satisfaction with every purchase.

Thank you for supporting our small, independent business! Whether you’re shopping locally on Providence’s beautiful East Side or from far away on our website, we genuinely appreciate your business.